Contents
1. About PawPremium
PawPremium ("we", "us", "our") is an online retailer of natural pet wellness products, operating in the United Kingdom. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.
Our registered business address and company details are available upon request. We are registered with HMRC as a UK business.
2. Ordering & Payment
Placing an Order
By placing an order on our website, you are making an offer to purchase products subject to these terms. We reserve the right to refuse or cancel any order at our discretion, for example if a product is out of stock or if we suspect fraudulent activity.
You will receive an order confirmation email once your order has been accepted. This constitutes our acceptance of your order.
Pricing
All prices are displayed in British Pounds (GBP) and include VAT where applicable. We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed.
Payment Methods
We accept the following payment methods:
- Visa, Mastercard, and American Express (via Stripe)
- PayPal
- Klarna (Buy Now, Pay Later)
All transactions are processed securely using SSL encryption. We do not store your card details.
Promotional Codes
Discount codes are valid for one use per customer unless otherwise stated. Codes cannot be combined with other offers and must be applied at checkout. Expired or invalid codes will not be applied retrospectively.
3. Shipping & Delivery
UK Delivery
We currently ship to addresses within the United Kingdom only. Most orders are dispatched within 1–2 business days and delivered within 2–4 business days via tracked courier.
Free shipping is available on all orders over £35. Orders below £35 may incur a standard delivery charge displayed at checkout.
Delays
While we aim to meet all delivery estimates, we cannot be held responsible for delays caused by courier issues, extreme weather, or other circumstances beyond our control. If your order is significantly delayed, please contact our support team.
Missing or Damaged Orders
If your order arrives damaged or does not arrive within 7 business days of your expected delivery date, please contact us at support@pawpremium.co.uk and we will investigate and resolve the issue promptly.
4. Returns & Refunds
30-Day Money-Back Guarantee
We offer a 30-day no-quibble money-back guarantee on all products. If you are not satisfied for any reason, contact us within 30 days of receiving your order and we will issue a full refund. You do not need to return the product.
How to Request a Refund
Email us at support@pawpremium.co.uk with your order number and reason for the refund. Refunds are typically processed within 3–5 business days and returned to your original payment method.
Exceptions
We reserve the right to refuse a refund if there is evidence of misuse, deliberate damage, or fraudulent claims. Consumable products that have been more than 50% used are refunded at our discretion.
5. Product Information
Our products are natural pet wellness supplements and accessories. They are not veterinary medicines and are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified veterinarian before introducing any new supplement to your pet's diet, particularly if your pet has an existing health condition.
Product images on our website are for illustrative purposes. Actual packaging may vary slightly.
We take reasonable steps to ensure all product information is accurate, but we cannot guarantee that all descriptions are error-free. If you notice an inaccuracy, please let us know.
6. Limitation of Liability
To the fullest extent permitted by UK law, PawPremium shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability to you shall not exceed the value of the order in question.
Nothing in these terms limits our liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
7. Privacy & Data
We take your privacy seriously. We collect only the data necessary to process your order and improve your experience. We do not sell your data to third parties.
By placing an order, you consent to us using your email address to send order confirmations and shipping updates. You may also receive occasional marketing emails if you opt in — you can unsubscribe at any time.
For full details on how we handle your data, see our Privacy Policy.
8. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
- Email: support@pawpremium.co.uk
- Live Chat: Available on our website during business hours
- Response time: We aim to respond to all enquiries within 24 hours
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.