How can we help?

Orders are dispatched within 1–2 business days and typically arrive within 2–4 business days via tracked courier. You'll receive a tracking link by email once your order has shipped.

Yes — free standard shipping on all orders over £35. Orders below £35 have a small delivery charge which is shown at checkout before you pay.

If your order hasn't arrived within 7 business days of your expected delivery date, please contact us via live chat or email with your order number and we'll investigate immediately. In most cases we'll either reship or refund within 24 hours.

We process orders quickly, but if you contact us within 1 hour of placing your order we can usually make changes or cancel it. After that, the order may have already been dispatched — in that case our returns policy applies.

Currently we only ship to UK addresses. We're working on expanding to Ireland and the EU — sign up to our newsletter to be the first to know.

We offer a 30-day no-quibble money-back guarantee on every product. If you're not happy for any reason — even if your dog just doesn't like the taste — contact us and we'll refund you in full. No need to return the product.

Just email us at support@pawpremium.co.uk or use live chat with your order number and a brief reason. We'll process your refund within 1–2 business days. Refunds appear on your card within 3–5 business days depending on your bank.

Please take a photo of the damage and send it to us. We'll send a replacement immediately at no charge — no need to return the damaged item.

Once we've confirmed your refund, it's processed within 1–2 business days on our end. Your bank then typically takes a further 3–5 business days to credit your account.

Most customers notice improvements within 2–3 weeks of consistent daily use. Joint and gut health products tend to show results fastest. Coat improvements from the Omega-3 oil are usually visible after 4–6 weeks. Results can vary depending on your pet's age, size, and individual health.

Some products are suitable for both dogs and cats. Each product page clearly states which animals it's for. Our Omega-3 oil and calming drops are popular with cat owners. If you're unsure, contact us before purchasing and we'll advise.

Our product range is developed in consultation with registered UK veterinarians and uses ingredients that meet UK pet food and supplement standards. However, if your pet has a specific medical condition, we always recommend consulting your vet before introducing any new supplement.

All our products use 100% natural ingredients with no artificial colours, flavours, or preservatives. Full ingredient lists are available on each product page. If you have concerns about a specific ingredient for your pet, please contact us.

Subscribe & Save lets you set up automatic monthly deliveries at 15% off the standard price. You can choose your delivery frequency, pause, or cancel at any time from your account. There's no minimum commitment.

We accept Visa, Mastercard, American Express, PayPal, and Klarna (buy now, pay later). All payments are processed securely via Stripe with 256-bit SSL encryption. We never store your card details.

Yes — Klarna is available at checkout. You can split your payment into 3 interest-free instalments. Klarna is subject to their own eligibility checks. There's no extra cost to you for using Klarna.

Absolutely. All payments are handled by Stripe, one of the world's most trusted payment processors. We never see or store your card details — all sensitive data is encrypted end-to-end.